Terms and Conditions

General Terms and Conditions

We are a Swiss-Filipino social start up with e-shop based in Geneva, Switzerland. Our webshop is SSL certified and we deliver within 3-7 days ( unless products are out of stock and we will inform you.)

  1. Area of validity

All supplies and services of SAGANÀ Association shall be provided exclusively on the basis of the terms and conditions as stated below.


  1. Prices

The prices are in Swiss francs (CHF) and include the Swiss VAT 2.5%.  The prices given on the Swiss internet pages (http://sagana.org) are effective at the time of the order entrance.


  1. Minimum order value

There is no minimum order value.


  1. Postage and Shipping Costs via Swiss Post or DPD

For customers in Switzerland and Liechtenstein

Free shipping costs for orders above CHF 50.- within Switzerland

B-Post Shipping costs  : CHF 7.00  / max 2 kgs ;  CHF 10.00 / max 5 kgs ;  CHF 22.00 / max 30 kgs

A-Post Shipping costs: CHF 9.00 / max 2 kgs ; CHF 12.00 / max 5 kgs ; CHF 24.00 / max 30 kgs

For customers in Germany, France, Italy, Austria, Netherlands, Belgium and Luxembourg

B-Post Shipping costs ( Small box with 60cm total measurement) : CHF 12.00  / max 1 kg ;  CHF 25.00  max 2 kgs.


  1. Method of payment

Orders within Switzerland and Liechtenstein: by cash in advance, credit card VISA, Mastercard, American Express, Swiss PostFinance Card (debit and credit ) and Paypal. All e-payments processing is SSL encrypted and performed safely via Stripe and Paypal on the e-shop. These are approved payment gateways of Shopify that ensure safe online shopping.

We accept mobile payments in Switzerland via TWINT.



  1. Delivery

The products are delivered within Switzerland and Liechtenstein. Supplies within Switzerland and Liechtenstein are usually delivered within 5-7 working days upon receipt of payment. For deliveries in other countries, please contact us by email info@sagana.org.

  1. Right of Return

Except in the case of damaged goods, delivery cannot be exchanged or returned because these are perishable items.  If goods are damaged, you need to report this to us immediately. Damaged goods have to be returned to us within 72 hours.

  1. Improvements and modifications

SAGANÀ Association reserves the right to make modifications to the product without notice.

  1. Data protection

The protection of your privacy is of the utmost importance to us. We naturally comply with all legal regulations on data protection.


  1. Applicable law and Place of jurisdiction

Swiss law is exclusively applicable. Exclusive place of jurisdiction is Geneva, Switzerland.